Digital Service and Maintenance Processes for Manufacturers and Operators

In mechanical and plant engineering, availability, rapid response, and structured processes determine customer satisfaction and productivity. The e-switch Suite supports you in efficiently planning, executing, and documenting service and maintenance processes – fully integrated into SAP and available on the go.

Industry Challenge

Customers expect not only high-quality machines but also seamless service. Maintenance, servicing, and field service must be precisely scheduled, carried out on the move, and documented without gaps – often under high volume and complex requirements.

Our Solution

The e-switch Suite for Plant / Mechanical Engineering

e-planning

Planning of service deployments for technical service and maintenance teams

  • Gantt and map views, shift planning, real-time SAP integration
  • Includes qualifications, availability, priorities, and travel routes
  • No redundant systems – planning takes place directly in SAP
e-optimize

AI-supported optimization of deployment planning

  • Automatic proposals for resource scheduling
  • Reduces planning effort and improves efficiency
  • Considers time windows, SLAs, and skills
e-companion

Mobile assistant for field staff – online & offline

  • Technicians receive orders, checklists, and documents
  • Records times, materials, errors, and measurements
  • Integration with WhatsApp, MS Teams, e-forms, and SAP
e-forms

Digital checklists and maintenance protocols

  • For inspections, commissioning, and testing
  • Templates created in e-designer – no programming required
  • PDF generation and archiving in SAP DMS
e-report

Documentation of technical actions in structured reports

  • Based on MS Word templates and SAP data
  • Reports available to customers and archived in SAP
  • Ideal for customer acceptance, test logs, and validation
e-connect

Data integration in real time without media breaks

  • Push/pull communication with SAP
  • No data duplication – fully integrated in backend
  • Supports IT security and compliance
e-assist

AI-supported planning assistant for dispatchers

  • Natural language interaction and smart filtering
  • Quick answers to ‘who is available where and when?’
  • Works with e-planning and is based on AWS AI services

References

Trusted by Market Leaders

e-switch in Numbers

In Use Worldwide

Over

40000

Users Worldwide

25

Years of Experience

Customers in

35

Countries Around the World

Take the Next Step Towards Efficiency

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Seize the opportunities of digitalization and sustainably optimize your service and maintenance processes. With our mobile solutions and expertise, we support you on the path to more efficiency, transparency, and competitive advantage. Make the difference now!