Key Features

What makes our mobile app e-companion special

– and this is just a selection.

A complete overview of all functions can be found under “Details.”

For All Mobile Platforms

The application is available for a wide range of devices and operating systems. This ensures independence and optimal usability.

Even if you're offline: e-companion stores the data locally and synchronizes it with the next connection.

Always Synchronized Thanks to Push Technology

Our push technology keeps your team up to date and displays deployments and data in real time. This avoids unnecessary clarifications and trips – and guarantees optimal service on-site.

Seamless Integration into Your SAP Processes

And we mean your specific business processes. Our e-companion integrates 100% seamlessly into your SAP areas: service, asset management, project systems, production planning – regardless of your SAP release version.

Benefit from Our Experience

Our customers are happy to show you how, thanks to our expertise and products, they create additional value – and how quickly and easily e-companion integrates into their infrastructure.

e-companion in Detail

Discover the flexibility and diverse standard functions of e-companion. Thanks to modular expandability, the app can be individually tailored to your needs and requirements.

Task Management

  • Task list by order/task/notification level
  • Transmission of task via push-pull technology
  • Accept/reject task
  • Display of task details
  • Equipment/object details
  • Display of contract data
  • Display of required tools
  • Display of involved employees
  • Display of documents and photos
  • Incident and deployment history per object
  • Error messages, pre-clarification texts
  • Planned materials/spare parts
  • Error and cause catalog mapping
  • Create new task (TicketOnTheFly)
  • Master data maintenance

Material Management

  • View material catalogs
  • Check material availability
  • Material ordering/pickup/receipt
  • Material prices, cost estimate
  • Material returns
  • Material exchange with serial number

Status Management

  • Set task status
  • Status chains (deployment accepted, en route, on-site, completed, ...)
  • Automatic status update in the backend system

Geo-Information

  • Map display of task locations
  • Display of daily route
  • Navigation to task location
  • Arrival time estimation

Service Report / Confirmation

  • Productive order times
  • Non-productive working hours
  • Tasks performed
  • Material consumption recording
  • Recording of other expenses
  • Capture of error and cause codes
  • Taking and attaching photos
  • Attach documents
  • Record measurement values
  • Customer/employee signature capture
  • Send service report by email to customer/employee
  • Make service report available internally
  • Immediate posting of confirmation data in backend system

Dispatching Interface

  • Integrated interface to the e-planning product

SAP Integration

  • Task data provided per employee or team (cafeteria principle)
  • Task data can include any backend data (e.g., service, asset management, project systems, production planning, logistics, sales, HR)
  • Status changes updated in SAP
  • Service report, photos, documents stored in backend or DMS/archive
  • Feedback posted asynchronously in backend (fire-and-forget principle)

Technology

Supported platforms

  • Native app on Android and Windows
  • Hybrid app on Android, iOS, and Windows
  • HTML5 app on Android, iOS, and Windows

Supported device types

  • Smartphone
  • Tablet
  • Notebook/Desktop

Peripheral support

  • Built-in barcode scanner
  • RFID reader
  • NFC reader

Push technology

  • Automatic push of new/changed tasks from SAP to mobile
  • Immediate status update in SAP

Online/offline support

  • Work offline when no network is available

Customization

  • Language support
  • Custom workflows can be integrated
  • Fields on screens can be customized

Intelligent SAP Integration

e-companion is connected to your SAP system via a flexible data engine. This allows for fast and easy customizations and extensions. You’ll soon appreciate the independence it brings.

Advantages of e-companion

e-companion provides mobile task execution in real time, seamless SAP integration, offline capability, and maximum flexibility for your service and maintenance teams.

Initial Situation

You want to inform your employees or external service providers about assigned orders from SAP and receive feedback on the progress – using a cost-effective and intuitive tool?

Solution

Use e-companion for WhatsApp. Based on WhatsApp Business, we combine familiar ease-of-use with SAP processes and data. In combination with e-planning, you can track order progress in graphical form in real time.

e-companion for WhatsApp

Initial Situation

You want to mobilize service and maintenance processing and rely on a combination of SAP and Microsoft Office 365? It's crucial your staff stays informed and can report progress easily?

Solution

Use our e-companion for MS Teams! This innovative bot integrates seamlessly into your MS Teams environment, allowing employees to access assigned SAP tasks and report progress easily. When combined with e-planning, progress can be tracked graphically in real time. That means more visibility, less time loss, and greater efficiency

e-companion for MS Teams
Need custom integrations? No problem!

We support individual needs with in-depth SAP and Microsoft expertise.

References

Trusted by Market Leaders

Numerous renowned and internationally active companies rely on our solutions. With over 40,000 users worldwide, leading organizations trust us to digitize service and maintenance processes efficiently.

This is just a selection – many other well-known companies also trust our solutions.

 

e-switch in Numbers

In Use Worldwide

Over

40000

Users Worldwide

25

Years of Experience

Customers in

35

Countries Around the World

Take the Next Step Towards Efficiency

We'll show you how easy mobile SAP solutions can be.

Seize the opportunities of digitalization and sustainably optimize your service and maintenance processes. With our mobile solutions and expertise, we support you on the path to more efficiency, transparency, and competitive advantage. Make the difference now!