Service and Maintenance Processes for Energy Providers

Grid operators, utilities, and service partners in the energy sector face daily challenges: fixing outages, performing maintenance, and coordinating complex resources. With the e-switch Suite, you can optimize planning, deployment, and documentation – fully integrated into SAP and available on the go at the push of a button.

Industry Challenge

Whether electricity, gas, or district heating – energy providers must efficiently schedule time-critical deployments while complying with legal requirements, safety standards, and SLAs. Traditional manual dispatching quickly reaches its limits across large-scale networks and with decentralized technicians.

Our Solution

The e-switch Suite for Energy

e-planning

SAP-integrated planning of network, operations & infrastructure

  • Drag-and-drop scheduling, Gantt and map views
  • Live data for availability, qualifications, and workload
  • Direct integration – no redundant systems or data
e-optimize

AI-supported optimization of deployments and schedules

  • Automatic resource assignment and plan suggestions
  • Respects SLAs, shift schedules, qualifications
  • Ideal for complex grids and fast response demands
e-companion

Mobile technician app – offline and secure

  • Maintenance data, materials, GPS, reports in one place
  • Real-time updates and documentation
  • Integrates with WhatsApp, MS Teams, e-forms
e-forms

Digital checklists for inspections, testing, and protocols

  • Form builder with no-code customization
  • Photo documentation, signatures, GPS
  • Synchronizes with SAP and document management
e-report

Automated documentation of outages, repairs, and maintenance

  • Generate PDF reports from SAP using Word templates
  • Send via email or archive in DMS
  • Links directly to e-forms and e-companion data
e-connect

Real-time communication with SAP – no media breaks

  • Data exchange via push/pull synchronization
  • No duplication, no third-party system dependency
  • Compliant with energy sector data security standards
e-assist

AI assistant for dispatchers and planners

  • Auto-suggestions for workforce allocation
  • Considers priorities, SLAs, locations, skills
  • Integrated into e-planning with AWS AI technology

References

Trusted by Market Leaders

e-switch in Numbers

In Use Worldwide

Over

40000

Users Worldwide

25

Years of Experience

Customers in

35

Countries Around the World

Take the Next Step Towards Efficiency

We'll show you how easy mobile SAP solutions can be.

Seize the opportunities of digitalization and sustainably optimize your service and maintenance processes. With our mobile solutions and expertise, we support you on the path to more efficiency, transparency, and competitive advantage. Make the difference now!