Sales and customer service have a drastic impact today on the company's success.

If sales and customer service does not operate with maximum effectiveness, many areas of the company are concerned - the customer satisfaction, customer loyalty and service and profitability will go down.

Maximum productivity requires the rationalization and automation of processes. The work with paper documents and forms must be reduced, better eliminated. It also requires the efficient provision of comprehensive information needed by service technicians for a smooth process. The forward-looking planning of personnel and resources is essential for an optimal utilization.

New orders or incident messages are, with modern push technology, automatically transmitted to the mobile of the technician. All relevant contract, material and object information, such as history and contracts are transferred. Confirmations are immediately recorded in SAP.

The Mobile Productivity Solution^® consits of the components:

• mCompanion^®, for the service technicians
• Visual Planning Board^®, for task scheduling in the backoffice
• XRB/WebServices^®, a modern middleware for the data exchange with ERP Systems